Jacob L. is an experienced support engineering professional currently serving as the Sr US Support Engineering Manager for LogScale at CrowdStrike, where responsibilities include managing a team of agents and collaborating with the EU Support team and Engineering. Jacob has a substantial background in technical support and customer success, previously holding positions such as Staff Technical Support Engineer at Nylas and Senior Product Support Engineer at Twilio. Jacob's involvement in the Support Driven community has contributed to professional development, exemplified by presenting at the Support Driven Conference in 2022. With a Bachelor of Science in Maritime Administration from Texas A&M University, Jacob has built a diverse career, including roles that encompass customer communication, operational management, and technical training within various organizations.
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