Jerry R. Ishmael is a seasoned professional with extensive experience in customer support and IT services. Currently serving as Support Manager at AssistIQ since December 2024, Jerry is also an active member of Support Driven, a community dedicated to customer support and success. Previously, Jerry held various roles at Trackforce Valiant and TrackTik, including Client Support Manager and Technical Support Lead, where responsibilities focused on scaling support team operations. Jerry's earlier experience encompasses positions such as IT Consultant & Trainer at Guru Expertise, Network Analyst II at TELUS, Client Service Director at R&R Depot Electronique, and Systems Analyst at IBM. Jerry holds a Bachelor of Arts in City/Urban, Community and Regional Planning with a minor in Economics from Concordia University.
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