Kai Altenfelder is a seasoned professional with extensive experience in consultancy, specializing in optimizing service and support processes for companies in start-up and change modes. As the Managing Partner at pro accessio GmbH since 2010, Kai focuses on establishing sustained economic growth with a commitment to service excellence. Additional roles include Associated Partner at Lupus & Company GmbH and various leadership positions within AFSMI, including President and Vice President of the Executive Board. Kai actively contributes to the Innovationsbeirat and is a member of Support Driven, an online community dedicated to support professionals. Previous experience includes project leadership in CRM implementation at SW - Schwäbische Werkzeugmaschinen and freelance training for technical staff at trainknowledgy GmbH. Kai holds a degree in Environmental Sciences from Hamburg University of Applied Sciences.
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