Kailee Urban is an experienced professional in customer support and success, currently serving as the Vice President of Global Customer Support and Digital Success at Fullstory since April 2017. Kailee has held several leadership roles within the organization, including Senior Director and Global Director of Customer Support, focusing on coaching and mentoring teams, setting strategic vision, and launching innovative support models. Prior to Fullstory, Kailee held key positions at Door to Door Organics and Relay Foods, where responsibilities included managing customer care during a merger and developing operational improvement strategies. Kailee is also an active member of Support Driven, contributing to a community dedicated to enhancing customer experiences. Educational background includes a Bachelor of Fine Arts in Architectural History from the University of Virginia.
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