Karl Peña is a seasoned professional in customer support and operations, currently holding the position of Vice President of Global Support and Operations at ScientiaMobile since February 2015. At ScientiaMobile, Peña leads a team focused on enhancing website performance for customers, resulting in cost savings and increased revenue while promoting environmental sustainability through innovative SaaS solutions. Peña is actively involved in the community as a member of Support Driven and has organized events for NoVa DevOps Meetup Group and DevOpsDays DC. Previous roles include Linux Systems Administrator at CustomInk and various positions at Rackspace, where Peña developed expertise in data center operations, incident management, and team leadership. An advocate for customer-centric business practices, Peña holds an Executive Education Certificate in Business Analytics from Wharton and a Bachelor of Arts from Sarah Lawrence College.
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