Marcel Dubois currently serves as the Head of Customer Support at Glide since June 2023 and as a Consultant for ASSERT Drone Animal Rescue, where responsibilities include enhancing operational efficiency and outreach for a non-profit focused on using drone technology for animal rescue. As a member of Support Driven, an online community dedicated to Customer Support, Marcel engages with over 10,000 peers to share insights and expertise. Previously, Marcel held the position of Director of Customer Support at Unit21, where process improvements led to a 20% reduction in resolution times, and at Bluescape, where leadership was provided in establishing Customer Support and IT teams. Earlier career experience includes significant roles at TiVo, where management of software engineers and backend service infrastructure for TV guide metadata was undertaken. Marcel earned a B.S. in Computer Science from California Polytechnic State University-San Luis Obispo.
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