Nicole B.

Nicole B. currently serves as a Billing Specialist in Member Support at Spring Health, starting in August 2023, where responsibilities include addressing member billing inquiries and solving patient issues. As a member of Support Driven since May 2023, Nicole engages with a community of Customer Support & Success professionals to enhance expertise and collaboration in the field. Previously, at Privy from April 2019 to March 2023, Nicole held several positions including Customer Support Manager (Billing), where a team was managed and a new implementation sub-team was created. Earlier experience includes roles in fraud analysis at GSN Games, Staples, TicketNetwork, and Brooks Brothers, as well as administrative and supervisory positions in various retail environments.