Phil Verghis

Phil Verghis is a seasoned professional with extensive experience in customer support and service operations. Currently the Founder of The Verghis Group and a Strategic Advisor at both TSANet and Support Driven, Verghis has also served as the Chief Customer Experience Officer at LuxCreo, where significant transformations were made in service organization efficiency. Verghis is a Founding Member of the Open Customer Metrics Framework Group, advocating for open standards in customer service metrics. Previous roles include CEO and co-founder of Klever Insight, a company focused on enhancing customer engagement in service organizations, and various leadership positions at Akamai Technologies, including VP of Infrastructure & Support. Verghis holds an MBA from the University of New Hampshire and a BS in Electrical & Computer Engineering from the same institution.