Sandy Murphy is the Founder and CEO of Cxstomer, an organization focused on improving working conditions in the BPO industry by promoting fair pay, kindness, and work/life balance for customer care professionals. Additionally, Sandy is a Community Member at Support Driven, where collaboration among customer support professionals is encouraged to enhance career development and industry practices. Prior experience includes serving as the Director of CX Solutions at Compass Experience Labs, managing customer engagement strategies, and holding various leadership roles within SOCAP International, including President and Treasurer of the Ohio Chapter. Sandy's extensive background in business development at HKT Teleservices led to closing significant contracts, alongside experience in quality assurance and account management. Sandy holds a Professional Diploma in Digital Selling from the Digital Marketing Institute and an Associate's degree in Culinary Arts from Le Cordon Bleu Institute of Culinary Arts-Pittsburgh.
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