Stephen Niebauer is a seasoned professional in customer support and community management, currently serving as Principal Support Engineer at Fullstory since February 2020, after holding the role of Senior Support Engineer. Active in the community since November 2017 as a member of Support Driven, and contributing to We Support NYC until October 2023, Stephen has extensive experience in managing and supporting customer relationships. Prior roles include Support Engineer at Bitmovin, where Stephen assisted video and web developers, and Head of Community Support at both Vimeo and VHX, where significant achievements included hiring and training support teams and managing extensive customer interactions. Stephen's educational background includes a Bachelor of Science in Fiction Filmmaking from Grand Valley State University, completed in 2009.
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