Steve T.

Steve T. is a seasoned Technical Business Analyst currently employed at Plusgrade since June 2025. In addition to this role, Steve is an active member of CX Accelerator and Support Driven, both organizations focused on enhancing the Customer Experience and Customer Support professions, respectively. Prior to these roles, Steve has held various positions, including Senior Support Desk Manager at PayShepherd, Support Manager at Wrk, and Solutions Engineer at SMS Storetraffic, where notable achievements included significantly improving customer satisfaction scores and client retention rates. Earlier experience includes a Senior Technical Support Analyst position at Vaco, where bilingual support was provided, and a Network Technician role at EBOX High Speed Internet, achieving high success rates in connectivity restoration. Steve holds a Bachelor of Arts in Political Science and Government from Ryerson University, earned in May 2018.