Tim Mortensen is a seasoned professional in customer support and technical services, currently serving as Support Leadership at Mercury since November 2024. With a membership at Support Driven since May 2017, Tim is actively involved in a community dedicated to customer support and success. Prior experience includes roles as Head of Support for Customer Experience at Rvvup, Senior Manager of Global Technical Services at PayPal, where Tim led technical and API support teams, and Senior Manager of Technical & API Support at Braintree, contributing to the team's development prior to its acquisition by PayPal. Tim's career began with entrepreneurial ventures, co-founding Soundsupply and Common Cloud Records, and includes leadership positions at Apple, Inc., focusing on training and product launches. Tim holds a BA in English from North Park University, earned between 2001 and 2005.
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