Valeriia G.

Valeriia G. is a skilled Customer Experience Program Manager at Manychat, where responsibilities include leveraging data analysis to enhance customer service processes and implementing the CSAT Management Playbook, achieving significant improvements in customer satisfaction metrics. Valeriia is actively involved in professional communities such as the D2 collective and Support Driven, focusing on networking, mentorship, and knowledge exchange in the tech and customer support fields. Previously, Valeriia served as a Customer Support Team Lead at AppFollow, where innovative initiatives led to increased sales requests and substantial improvements in customer satisfaction metrics. Valeriia's career began at ManyChat as a Customer Support Specialist, with a notable evolution into a leadership role. Valeriia holds a Bachelor of Arts in Sociology and Anthropology from Bard College Berlin.