Anna Aldeza is a seasoned professional with over a decade of experience in the BPO industry, having progressed from an Agent to key leadership roles such as Operations Manager and Leadership Development Manager. Currently, Anna serves as a Learning and Development Manager at SupportZebra, where they develop strategies to enhance team performance. With a strong academic background in Business Administration with a focus on Human Resource Development Management, Anna employs Lean Six Sigma methodologies to drive transformation across various sectors, including Healthcare and Tech. Renowned for a people-centric approach, Anna emphasizes the importance of culture through everyday interactions and learning experiences.
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