Richard Borres

Richard Borres is a seasoned Quality Assurance Supervisor with a strong foundation in the call center industry. They began their career as a call center agent and have since advanced through roles such as a Senior Quality Assurance Specialist at SupportZebra and Quality Assurance Supervisor at OP360, where they led a bilingual team and implemented quality audits. Richard’s leadership emphasizes the importance of a culture of quality, actively mentoring QA team members and driving continuous improvement in customer interactions. They hold a Bachelor of Education in English Language and Literature from the University of Southeastern Philippines.