Martell Ackerman is a seasoned professional in customer success and client management, currently serving as a Customer Success Manager at Suralink since April 2025. Prior experience includes a role as Client Success Manager at The Arbinger Institute, where leadership initiatives were implemented to drive client onboarding and retention from August 2022 to March 2025. Martell has a strong background in virtual training, having produced over 100 training sessions while addressing technical challenges as a Virtual Training Producer at The Arbinger Institute from August 2020 to December 2021. Earlier experience includes overseeing communication and logistics as a Supervisor at Anasazi Foundation, managing a 15-member team, and creating impactful audio and video content as a Video and Audio Editor at XLNT Marketing. Martell holds a Bachelor’s degree in Organizational Communication from Brigham Young University - Idaho, earned in July 2022.
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