Roque Sena, CSM, is a seasoned Product Manager with extensive experience in software development and customer experience management. Currently serving as Product Manager at SurePoint Technologies since September 2021, Roque builds product requirements and collaborates with clients on workflow and reporting needs. As a Product Manager and Scrum Master since 2017, Roque has focused on process improvements and guiding teams through the Scrum framework. Previous roles include Customer Experience Advocate and Project Manager at Thomson Reuters, where Roque enhanced customer retention and managed ProLaw upgrades, as well as serving in various capacities at boomtime and Thomson Reuters Elite. Roque's educational background includes studies at the University of New Mexico-Valencia County Campus.
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