Emily Porter

Emily Porter has a diverse work experience spanning over 12 years. Emily began their career as a Dietary Aide at Courtyard at Mount Tabor in January 2009 and worked there until February 2011. In October 2011, they joined Target as a Cashier & Customer Service Representative and stayed for a year. In November 2015, Emily joined Surescripts as a Help Desk Technician/Project Coordinator and later transitioned into the role of Customer Support Coordinator in June 2016. Emily then became an Associate Customer Support Engineer in December 2018 and currently holds the position of Associate Customer Support Analyst since September 2021.

Emily Porter attended Mt. Hood Community College from 2014 to 2016, but they did not obtain a degree or specify a field of study during that time. In terms of additional certifications, they obtained various certifications from LinkedIn, including "Learning Excel Online (Microsoft 365)" in August 2023, "How to Be a Good Mentee and Mentor" in May 2023, "Customer Service Leadership" and "Customer Service: Knowledge Management" in May 2022, "Aligning Customer Experience with Company Culture," "Creating Positive Conversations with Challenging Customers," "Customer Service: Creating Customer Value," and "Empathy for Customer Service Professionals" in February 2022, "Creating Personal Connections," "Cultivating Cultural Competence and Inclusion," "Level Up Your Remote Team Experience," and "Supporting Your Mental Health While Working from Home" in December 2021, "Giving and Receiving Feedback" in September 2021, "Communicating about Culturally Sensitive Issues," "Confronting Bias: Thriving Across Our Differences," and "Dealing with Microaggression as an Employee" in August 2021, "Phone-Based Customer Service," "Writing Customer Service Emails," and "Customer Service: Problem Solving and Troubleshooting" in April 2021. Emily also obtained an "Accounts & Contacts Badge" from Salesforce Trailhead, however, the specific month and year of obtaining the badge are unavailable.