Riley G.

Riley G. has a diverse work experience spanning various roles and industries. They started their career in 2000 as a freelance web designer and tech support. After that, they worked at Pacifier Data Services as a customer service representative and inside sales support.

In 2002, Riley joined Charter Communications as a metrics web developer, where they collaborated with the corporate development team on a web-based outage and reporting tool. They also created web-based database applications for network monitoring and statistical reporting.

From 2008 to 2009, Riley worked at Enrich Media Incorporated as a LAMP web developer, where they developed standards-compliant and SEO-friendly websites.

In 2010, Riley became a NOC administrator at Endurance International Group (Formerly Dotster). They proactively monitored and troubleshot server issues and resolved Salesforce domain and web hosting cases.

From 2012 to 2015, Riley worked at Janrain, Inc. as a technical support engineer, providing support for Janrain's SaaS platform to customers of different levels. They also implemented Janrain's SaaS solutions for small and enterprise customers.

In 2015, Riley joined Webtrends as a lead technical support engineer, where they resolved customer issues and performed training and knowledge transfer.

In 2016, Riley joined Daimler Trucks North America as an operations coordinator, responsible for monitoring network availability and server hardware, coordinating corrective actions, and ensuring system stability.

Currently, Riley is working at Surescripts as a customer support engineer and Salesforce administrator. Their responsibilities include configuring Jason Web Token based Connected Apps and resolving technical issues via phone and email.

Riley G. attended Clark College from 2002 to 2006, where they obtained an Associate of Science (AS) degree in Software Solutions Development with a field of study in CIS.

Additionally, Riley G. has obtained several certifications, including:

- MuleSoft Certifed Developer Level 1 from MuleSoft in April 2023.

- Customer Service: Problem Solving and Troubleshooting from LinkedIn in February 2021.

- Salesforce Certified Administrator (SCA) from Kryterion, Inc. in August 2020.

Riley G. has also completed various badges and modules in Salesforce Trailhead, including Formulas & Validations, Lightning Experience Basics, Process Automation, Reports & Dashboards, Salesforce Platform Basics, Salesforce1 Mobile Basics, Service Cloud Basics, UI Customization, Wave Apps, and Where's Astro. However, the specific months and years of obtaining these badges are not provided.