Shannon Tucker is an experienced Information Technology professional with over 4 years of technical expertise and more than 10 years in customer service. Currently serving as a Customer Support Professional at Surescripts since May 2022, Shannon has also held positions such as Wintel Patch Administrator at General Dynamics Information Technology and Incident Manager at CSRA Inc. Demonstrating strong analytical skills and a solid understanding of ITIL methodology, Shannon excels in troubleshooting and resolving complex enterprise-level issues. Previous roles include Tier 1 Help Desk Analyst, Tier 2 Field Technician at Wipro Limited, Pet Stylist at PetSmart, and Store Manager at GameStop, showcasing a diverse background in technical support and customer care. Education includes a high school diploma in Environmental Science from Osbourn Park High School.
This person is not in the org chart
This person is not in any teams
This person is not in any offices