Chantal Thibault is an experienced Customer Success Manager currently employed at SurveyMonkey since June 2025, following a similar role at Assent from October 2020 to June 2025. At Assent, Chantal managed a portfolio of customer accounts, focusing on building strong relationships and serving as a strategic advisor to enhance customer lifecycle experiences. Chantal's expertise includes conducting high-level planning sessions, Executive Business Reviews, and oversight of onboarding processes, which ensures effective product configuration and strategic project management. Prior to positions in customer success, Chantal held roles in business development and retail management, including a Business Development Representative role and an Assistant Manager position at Lucky Brand.
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