SurveyMonkey
Femi A. is an experienced Customer Success professional with a strong background in onboarding and implementation, currently working at SurveyMonkey since August 2021. Previously, Femi served as a Customer Success Manager at Refinitiv, where responsibilities included improving customer satisfaction through training presentations and developing a comprehensive knowledge base of client portfolios. A Customer Success Associate at SV Academy, Femi received extensive training in customer success skills and demonstrated effective communication with cross-functional teams. Earlier experience includes working as an IT Support Specialist at Choate, Hall & Stewart LLP, where Femi resolved a significant number of technical support tickets and improved client experiences, and as a Technical Specialist/Product Specialist at Apple, where Femi contributed to both revenue generation and customer satisfaction. Femi holds a Bachelor's degree in Computer Science from Babcock University and completed a Professional Development Program at Whole U. in 2020.
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SurveyMonkey
88 followers
SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.