Femi A.

Femi A. is an experienced Customer Success professional with a strong background in onboarding and implementation, currently working at SurveyMonkey since August 2021. Previously, Femi served as a Customer Success Manager at Refinitiv, where responsibilities included improving customer satisfaction through training presentations and developing a comprehensive knowledge base of client portfolios. A Customer Success Associate at SV Academy, Femi received extensive training in customer success skills and demonstrated effective communication with cross-functional teams. Earlier experience includes working as an IT Support Specialist at Choate, Hall & Stewart LLP, where Femi resolved a significant number of technical support tickets and improved client experiences, and as a Technical Specialist/Product Specialist at Apple, where Femi contributed to both revenue generation and customer satisfaction. Femi holds a Bachelor's degree in Computer Science from Babcock University and completed a Professional Development Program at Whole U. in 2020.