Jordan Cox is a seasoned professional with extensive experience in technical solutions and customer operations, currently serving as Senior Manager for Technical Solutions and Implementation at SurveyMonkey since January 2015. In this role, Jordan evolved the implementation team to enhance customer adoption through strategies such as SSO, APIs, and new product features. Previous positions at SurveyMonkey included leading technical implementations for Getfeedback, managing a global customer operations team of over 80 individuals, and mentoring colleagues to improve core operations. Jordan's early career involved technology support for students with disabilities and various roles in customer engagement and operations, demonstrating a commitment to customer satisfaction and operational excellence. Jordan holds a Bachelor of Arts in English Language and Literature from the University of Puget Sound.
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