Kent Lam is an IT Support Engineer at SurveyMonkey since February 2019, with prior experience as a Systems Support Analyst at HCL Technologies and as a GTS Hardware Support Technician at LinkedIn through Computer Care. Kent’s technical expertise includes LDAP account administration, password resets via OKTA, software deployment with JAMF and LANdesk, and mobile phone configuration. Previous roles also involved imaging, configuration, and deployment of various operating systems including Red Hat, Mac OSX, and Windows. At Google, Kent served as Imaging and Printer Support Technician, Software Procurement Administrator, and Ticket Administrator, successfully managing hardware deployment, software procurement, and customer support through ticketing systems.
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