Marci Kirkpatrick

Marci Kirkpatrick is an experienced professional with a strong background in customer experience and strategic consulting. Currently serving as Director of Professional Services at SurveyMonkey since February 2022, Marci has successfully increased the professional services attach rate from 2% to 4% through collaboration with sales teams and thought leadership engagements. Prior to SurveyMonkey, Marci worked at Nuance Communications as a Senior Principal Business Consultant, where strategic roadmaps contributed approximately $6 million in revenue over two years. Marci’s foundational career at AT&T included roles in project management, quality/process management, and sales planning, further solidifying expertise in operations and customer experience. Marci holds a BBA in Marketing from Texas Christian University and previously attended The University of Texas at Austin.