Antonio G. is a seasoned technical support professional with extensive experience in various roles across multiple companies. Currently serving as a Technical Support Engineer at SUSE since March 2021, Antonio focuses on enhancing customer experiences with SUSE products through effective troubleshooting and tailored solutions. Prior roles include Senior Technical Specialist at TietoEVRY, where Antonio collaborated in a DevOps environment, and Technical Operation Specialist at Tieto, where Antonio implemented solutions and knowledge-sharing practices. Antonio also has a proven track record at Infosys BPO, resolving a high percentage of Level 2 support tickets independently. Previous positions include a Jira Administrator at Stratus5, Infrastructure Specialist at Rai - Radiotelevisione Italiana, Application Support Consultant at Ericsson, and System Administrator at the Ministero della Difesa. Antonio holds a Diploma in Informatics Industrial Engineering and an English Certification from Malvern House Dublin.
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