Hayley Holmes is an experienced professional in operations and services management, currently serving as Director of Operations, Customers for Life, and previously as Director of Global Services Operations at SUSE since May 2017, focusing on enhancing service efficiency and customer satisfaction. Prior roles include Regional Services Director at Micro Focus, where responsibilities encompassed delivering consulting and premium support services, as well as Client Services Executive at Novell, managing accounts for high-profile clients. Additional experience includes key positions at BT Global Services, where service level and availability management were prioritized, along with branch management roles at Blue Arrow and Kelly Services. Hayley holds multiple degrees, including a Bachelor of Arts in Communication from the University of Lincolnshire and Humberside.
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