Mel G.

Mel G. currently serves as the Rancher Support Engineering Manager for North America and Latin America at SUSE since July 2022, overseeing daily support operations and collaborating with various teams to enhance customer satisfaction. Prior to this position, Mel held roles as a Customer Support Analyst at Messagepoint and OneTrust, where responsibilities included managing customer support cases and delivering high-quality technical assistance. Mel also worked as a Product Delivery Specialist at The Learning Bar, leveraging technical expertise and customer service skills to guide clients effectively. Additionally, Mel began a career as a SaaS Helpdesk Agent at Clearview Restaurant Management Software, managing client issues in multiple languages.