Radoslav K. is a seasoned IT professional with extensive experience in managing cloud services and technology support. Currently serving as Team Lead at SUSE since November 2020, Radoslav oversees various services, including Office 365, Intune, Jamf Pro, and multiple cloud platforms (AWS, GCP, Azure). Responsibilities include onboarding new applications and implementing AI chatbots. Radoslav previously held roles as Software Support Engineer at Amdocs, where critical telecommunications projects were supported, and as Senior Dynamics 365 CRM Support Engineer at Tek Experts, ensuring high-quality customer service and feedback for Microsoft products. Radoslav also has foundational experience in customer support and troubleshooting from positions at Stream Global Services and as an Xbox Customer Support Agent. Radoslav holds a Master's degree in Distributed Systems and Mobile Technologies from Sofia University and a Bachelor's degree in Enterprise Computing from Dublin City University.
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