Jayashree Pai

Jayashree Pai is a seasoned Operations Professional with over 28 years of experience in managing non-voice processes. They have held various leadership roles, including Assistant General Manager of Operations at Vidal Health Insurance TPA Private Limited, where they oversaw major service delivery initiatives, such as the Ayushman Bharat health insurance scheme. Currently, Jayashree serves as the Head of Business Operations at Sustainext, supervising day-to-day activities and ensuring adherence to processes. They are also pursuing a Management Development Program in Strategic Human Resource Management at the Indian Institute of Management, Lucknow.