Nelson Au

Nelson Au is an experienced IT professional with a diploma in Computer Information Systems Administration from the British Columbia Institute of Technology. Currently serving as an IT Support Specialist at Svante since September 2022, Nelson specializes in server and network administration, backup solutions, and security practices while handling end-user support and technical requests. Previous roles include IT Technician at OpenRoad Auto Group Ltd., where Nelson managed hardware/software support and IT ticket systems, and Jr. IT Coordinator at Ming Pao Daily Vancouver, focusing on system installation and user assistance. Additional experience encompasses hardware refurbishing as a Hardware Technician and various roles in support and assistance within the IT field.