John Benson is an experienced telecommunications professional with a robust background in call center technologies and communication systems. Currently serving as the Lead Contact Center Consultant and Telephony Engineer at Swampfox Technologies since December 2018, John specializes in gathering business requirements and implementing advanced Avaya features. Prior to this, John held key roles at Magellan Health Services as the Lead Voice Communications Engineer, managing a large multi-tenant environment, and at Carey International as a Telecommunications Engineer, where support was provided for multiple locations. Earlier positions included consulting roles at Avaya and senior analyst responsibilities at Bally Total Fitness, showcasing a consistent career focused on enhancing voice communication systems and call center operations.
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