Ian Pack

Ian Pack is an experienced professional with a diverse background in customer service, quality assurance, and business development across various sectors. Currently serving as a Quality Standards Officer at Swann Engineering Group Ltd since December 2018, Ian focuses on process improvements and data-driven enhancements. Previously held roles include Customer Service Manager at Swann Engineering, CRM Improvement Consultant at Century Logistics Limited, and Head of Customer Service at Multiyork Furniture Limited, where notable achievements include significantly improving First Contact Resolution rates and delivery accuracy. Ian's leadership abilities were further showcased as Interim Managing Director at Colchester English Study Centre, where substantial revenue growth and cost reductions were realized. With a solid foundation in operational management from previous positions at BQuTMS, Confederation of Tourism & Hospitality, The Outsourced Training Company, TWI Training and Examination Services, and MetSkill Ltd, Ian Pack brings a wealth of expertise to drive improvements and enhance customer experience in any organization.