Swap
Jon Massey is an experienced product design leader currently serving as Head of Product Design at Swap since January 2025. Prior to this role, Jon was the Principal Product Designer at Vault Platform, where leadership and strategic design initiatives were instrumental in advancing product design across global teams. Jon's academic involvement as a Guest Lecturer at Manchester Metropolitan University highlights expertise in Digital User Experience (UX), emphasizing real-world application of design principles. Jon's previous positions include Global Head of User Experience at Ultimate Performance, where a multi-disciplinary design team was established, and Head of User Experience at Vita Group, where efforts focused on integrating UX into the company’s growth. Additional experience encompasses roles at LADbible Group and BBC, contributing to innovative design solutions and audience engagement strategies. Jon Massey holds a BA (HONS) in Design & Visual Arts from Liverpool John Moores University.
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Swap
Swap understands that every return has a different journey to take. We power them all, whether back to your warehouse, to a recycling partner or reseller we help you asses which option is right for you and action it end to end all within your Swap dashboard. Together we help retain revenue through our instant exchange technology, free up your teams time, enhance your environmental footprint and make returns and exchanges a seamless experience for customers. Learn more at: www.swap-commerce.com