Jay Cisneros is an experienced professional currently serving as the Vendor Management Team Lead and Team Lead CSR Loss Drafts at SWBC since October 2020. In this role, Jay provides support to supervisors by monitoring production items and SLAs, reassigning work, and reviewing exceptions. With a focus on talent development, Jay leads a team of 12-16 representatives. Previously, Jay worked at Merchants Fleet Management as a Client Services Representative and Sales Support Administrator, supporting client accounts and driving exceptional client service. Earlier experience includes roles at St. Mary's University as a Human Resources Office Assistant and at Tropicana Homes as a Marketing/Drafting Assistant. Jay holds a Bachelor of Business Administration in Marketing from St. Mary's University and an Associate of Arts Degree from El Paso Community College.
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