Amy CHEN is an experienced Alliance Cloud Service Manager at Swift, where responsibilities include driving operational efficiency and enhancing customer experiences within the Journey to Cloud Tribe. Previously, in the role of Service Manager for EMEA Service Management, Amy led operational support for key clients, managing incident resolutions and ensuring system resilience. As a Senior Customer Engineer, Amy focused on delivering high-quality technical support and leading service improvement initiatives, while earlier as a Customer Support Engineer, efforts included diagnosing complex issues and providing technical training in the APAC region. Prior experience as a Technical System Specialist at Pole Star Space Applications involved optimizing RMA processes and conducting training for customers and distributors. Amy holds a Master’s degree in Electronic and Information Engineering from The Hong Kong Polytechnic University.
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