Hanna Omar has extensive experience in business operations and technical support, currently serving as a Functional Lead in Business Operations at Swift since March 2013. In this role, Hanna leads the Contracts Management team, overseeing the ordering process and ensuring efficient workflow through SAP systems. Previous positions at Swift include Technical Support Engineer for Cloud products and Business Application Support Engineer, where Hanna demonstrated expertise in troubleshooting, training, and knowledge management. Prior to Swift, Hanna worked as a Business Analyst at Steelcase, contributing to supply chain reporting and process improvement initiatives. Hanna holds a Bachelor of Business Administration in International Business from the International Islamic University Malaysia and a Certificate in Economics and Management Science.
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