Mary Ann is an experienced professional in the technology and customer care sectors, currently serving as the Senior Care and Success Manager for Oceania at Swift since February 2020, where responsibilities include managing customer care for Swift Care Lite2 and Swift Care Cloud, as well as leading continuous improvement projects. Prior experience includes consulting in the financial services industry with a focus on the New Payments Platform in Australia and roles at BAE Systems Applied Intelligence and Deloitte, specializing in infrastructure engineering and system support. With a strong foundation in software deployment and project management gained from previous positions at DXC Technology and Hewlett Packard Enterprise, Mary Ann possesses a comprehensive skill set in technical support, automation, and customer service improvement initiatives. Educational background includes a Bachelor's Degree in Management Information Systems from Universiti Tenaga Nasional.
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