Michael Baker is an experienced ServiceNow Engineering Manager at SWIFT since February 2007, responsible for team building, coaching, and development of software engineers. Baker has also served as an Agile Coach, guiding teams in agile methodologies, and as a Product Owner for ServiceNow, where the focus was on project vision and backlog management. Previous roles include Senior System & Application Management & Support Specialist, where Michael led complex strategic programs and resolved technical issues, and Controller, managing mission-critical systems. Early career experience includes roles at Greystone IT Services and Imaging Acceptance Corporation, managing computer systems and network support. Michael holds an MBA in Management and a Master's in Information Systems from Strayer University, as well as a Bachelor's in Information Security and an Associate's in Computer Networking from ITT Technical Institute.
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