Mitrani Das has extensive experience in service management and client relations, currently serving as Service Manager-Bank & PSP - Transaction Management at SWIFT since May 2021. Prior to this role, Mitrani held positions including Senior Client Service Partner at Lumen Technologies and Service Manager EMEA at Level 3 Communications, focusing on customer relationship management and operational efficiency. Mitrani's career also includes significant roles at Atos as a UK&I SMC Analyst for Internet Operations, and as Technical Services Operations Manager at CONTROLLED THOUGHT LIMITED, where responsibilities included service delivery and improvement strategies. Additionally, experience as Helpdesk Manager in government services and Plus/Finance Manager at BSI highlights strong capabilities in incident management, reporting, and team supervision. Mitrani holds educational credentials from the University of Calcutta and South Point High School.
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