Rob Woerden is a Service Management Architect and Consultant at Flow ITSM, specializing in IT service optimization and process implementation. With a strong background in various ITIL processes, they have led numerous successful Service Management projects, including roles at ABN AMRO and IBM. Rob is also the author of a book on Service Management implementation and continues to contribute innovative solutions in areas such as Configuration Management and Service Modeling. Currently, Rob is focused on enhancing IT service delivery through integrated solutions at Swift.
Location
Amsterdam, Netherlands
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