Samir H. is a seasoned professional with extensive experience in technical project management and customer support engineering. Currently serving as a Senior Customer Support Engineer at Swift since March 2023, Samir previously held roles as a Specialist Service Engineer Mobile Data at Belgacom International Carrier Services and Technical Project Manager at Aricent, where responsibilities included project management, customer interfacing, and coordination of development activities. With a foundational background in software engineering at Alcatel-Lucent and Alcatel, Samir has successfully managed significant projects across multiple telecommunications providers, demonstrating expertise in system integration, service development, and crisis management. Samir holds a Master's degree in Informatique from Université Mohamed V and a DEA in Informatique from Université de Namur.
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