Sharon Yek is a Senior Customer Engineer at Swift, with extensive experience in technical support and customer service across various organizations. At Swift since March 2023, Sharon resolves complex customer and vendor issues, monitors troubleshooting quality, and contributes to continuous improvement initiatives. Previously, at CyberArk from May 2020 to July 2022, Sharon provided customer support for CyberArk Identity and Remote Access Solutions, while earlier positions included Senior and Technical Support Engineer roles at Idaptive, where responsibilities involved pre- and post-sales support and technical guidance. Sharon's career began as an Assistant Technical Analyst at OOCL, handling system administration and analytics projects. Sharon holds a Bachelor’s Degree in Information Engineering from City University of Hong Kong.
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