Marc Schmid

Marc Schmid is an experienced professional currently serving as Global Service Manager and Head of Escalation Management in the Corporate Business Unit at Swisscom since March 2008. Prior to Swisscom, Marc held the position of Leader Operations Center at Citrix Systems GmbH from August 2005 to December 2007 and served as Customer Services Manager at MCI WorldCom from November 1999 to July 2005. Educational qualifications include studies at the University of Zurich from 1986 to 1993, Tongji University from 1989 to 1991, and Kantonsschule Schaffhausen from 1980 to 1985.