Markus Koch

Markus Koch currently serves as Chief Product Officer in Insurtech at Swisscom since September 2023 and is a member of the Advisory Board at Pragmatica AG since June 2023, providing strategic consultation for the company's development and market positioning. Prior to these roles, Markus Koch held multiple leadership positions at smile.direct versicherungen from May 2018 to May 2023, including Head of Customer Proposition Management, Head of Customer Operations, and Head of Insurance Management, where significant contributions were made to enhance customer satisfaction and streamline operational processes. Earlier experience includes roles at Global Bookings as Personal Assistant to DJ Antoine, a sabbatical journey through Central America, and leadership positions at LeasePlan (Schweiz) AG and Zürich Versicherungs-Gesellschaft AG, where expertise was developed in product management, insurance product development, and strategic market positioning.