Stephen Schulthies

Stephen Schulthies is currently the Senior Director of Customer Support & Engagement at Switchfly. Stephen has over 9 years of experience with the company, having served in various customer-facing roles including Senior Technical Support Analyst, Director of Global Support Services, and their current role. In their time at Switchfly, Stephen has been responsible for technical account management, incident management, site monitoring, SLA reporting, client relations, management, process improvement, offshore team building and management, and customer support. Prior to joining Switchfly, Stephen worked for JetBlue Airways for 5 years in various roles including Getaways Systems & Support Supervisor, Getaways Operations Coordinator, and Getaways Reservations Agent. In these roles, Stephen was responsible for sales reporting, ad hoc data reporting, booking portal administration, project management/participant, technical resource, system administration, incident management, internal technical support, escalated customer issues, training, project management, UAT testing, load hotel product, work with partner hotels to resolve reservation issues, manage hotel stop sells, develop new processes to improve efficiency, system improvements, UAT testing, customer service, customer escalation, utilize tool to create bookings, sales, travel adviser. Prior to JetBlue Airways, Stephen worked as a travel consultant with Around the World Travel for 3 years 8 months and as a baggage service agent with SkyWest Airlines for 1 year 1 month.

Stephen Schulthies is a student at Salt Lake Community College, a two-year institution of higher education located in Salt Lake City, Utah.

The people who work with Stephen Schulthies include their colleagues in the customer support and engagement department, as well as other departments that they work with on a regular basis. This includes people in professional services, product and design, software quality assurance, release train engineering, sales and account management, engineering, financial planning and analysis, and human resources. Stephen Schulthies also works closely with the vice presidents of strategic account management and controller & IT admin.