Serena Heil is a seasoned Digital Product Manager at SwitchThink Solutions since February 2016, specializing in financial technologies to enhance online banking experiences. Prior roles include Business Systems Analyst III, where Serena optimized business processes with technology, and a series of analytical positions at Health Choice, encompassing Report Analyst and Business Analyst roles, focusing on data management and operational efficiency. Serena's career also features expertise in service coordination and operational organization in the healthcare transportation sector, alongside foundational experience in customer service management at Bayard's Cafe. Academic credentials include an Associate of Applied Science in Computer Information Systems and a Certificate of Completion in Database Development from Scottsdale Community College.
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