Jackie Bruno

Jackie Bruno is an accomplished operations professional with extensive experience in marketplace operations, customer success, and event management. As Director of Marketplace Operations at Dobby, Jackie collaborated with cross-functional teams to enhance growth and retention, achieving a 33% increase in homeowner submissions. Prior roles at WeWork included Customer Success Manager and Community Lead, where Jackie launched strategic initiatives that led to 87% occupancy and improved community satisfaction through effective stakeholder engagement and operational oversight. Jackie also served as Banquet Manager at the New York Institute of Technology, managing events and staff while maintaining budgetary compliance. With a Bachelor's degree in Parks, Recreation, and Leisure Facilities Management from the State University of New York Cortland, Jackie combines operational expertise with a strong focus on customer engagement and satisfaction.