Tracey Kapshey is an experienced leader in customer success, currently serving as Team Lead at SWTCH since January 2024. Prior to this role, Tracey was with Staffbase from December 2021 to December 2023, where positions included Team Lead for Customer Success Management for Large Enterprise and Senior Customer Success Manager following the merger with Bananatag. Experience also includes roles at Bananatag, Morris Real Estate Marketing Group, Stanley Realty Inc., Sutton Group Signature Realty Inc., and Starbucks, demonstrating a strong background in customer success management, business development, and operations. Tracey holds a Bachelor of Arts in Speech and Language Sciences from Brock University.
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