Raphael Masera is a seasoned IT professional with extensive experience in implementation, support, and database administration, primarily within the banking sector. Currently serving as a Senior Implementation & Support Engineer at Sybrin since April 2021, Raphael leads a team providing an Automated Clearing House Turn Key Solution for the Kenya Bankers Association, overseeing customer support, application support, and IT infrastructure management. Previous roles include IT Infrastructure and Architecture Manager at Imperial Bank and various positions at Exim Bank Uganda and Crossover, where Raphael honed skills in Oracle Database Administration, change management, and customer support across diverse platforms. Raphael possesses a certification as an Oracle Database Expert and has a strong background in ITIL service management and technical support.
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